Refund policy

REFUND POLICY

Last Updated: August 4, 2026

At DenRox, we are committed to providing excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

RETURN ELIGIBILITY

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

be unused;
be in the same condition in which it was received;
be returned in its original packaging;
include proof of purchase or order confirmation;
not show signs of installation, misuse, or damage after delivery.

Returns that do not meet these conditions may not be eligible for a refund.

RETURN REQUEST PROCESS

To initiate a return, please contact our customer support team before sending any item back.

Unauthorized returns may not be accepted and may delay or prevent refund processing.

Contact Information

Email: support@denrox.com

Phone: +1 (224) 294-7652

Authorized Returns Address

DenRox

936 Westwood Dr, Apt. 904

Schaumburg, IL 60173

United States

Please note: This address is used for authorized returns, fulfillment operations, and business correspondence only. DenRox does not operate a public retail storefront.

Eligible returns for orders placed through denrox.com are processed directly by DenRox at our Schaumburg, Illinois fulfillment and returns facility.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery to ensure a timely resolution. We will review your request and work with you to resolve the issue as quickly as possible.

When contacting us, please include:

your order number;
a description of the issue;
clear photos of the item and packaging, if applicable.

NON-RETURNABLE ITEMS

Certain items are non-returnable, including:

hazardous materials;
flammable liquids or gases;
special-order or customized items;
gift cards;
clearance or final-sale items;
products marked as non-returnable on the product page.

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

EXCHANGES

If you would like to exchange an item, please contact us first for assistance.

Approved exchanges are processed after the original item has been returned and inspected.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method used during checkout.

Currency exchange rates, international banking fees, or payment processing fees charged by your financial institution are outside of DenRox's control and are not refundable.

Original shipping charges are generally non-refundable unless required by applicable law or due to our error.

We strive to process approved refunds as quickly as possible. Please allow up to 10 business days for refund processing after approval. Financial institutions and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

support@denrox.com

RETURN SHIPPING COSTS

Unless otherwise stated, customers are responsible for return shipping costs, including international return shipping expenses, except when:

the wrong item was shipped;
the item arrived damaged;
the product is defective due to manufacturer issues.

Shipping charges paid during checkout are generally non-refundable unless otherwise required by applicable law.

INTERNATIONAL ORDERS

For international orders, customers are responsible for any applicable customs duties, import taxes, brokerage fees, VAT, GST, or other charges imposed by the destination country unless otherwise stated at checkout.

Delivery times for international shipments are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or local postal services.

If an international shipment is refused by the customer or cannot be delivered due to an incorrect shipping address or failure to complete customs requirements, any shipping charges, customs fees, return shipping costs, or other related expenses may be deducted from the refund where permitted by applicable law.

ORDER CANCELLATIONS

Orders may be canceled only before they have entered fulfillment or shipment processing.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

CONTACT US

If you have questions regarding returns, refunds, exchanges, or international orders, please contact our support team.

DenRox Customer Support

Email: support@denrox.com

Phone: +1 (224) 294-7652

Customer Support Hours

Monday – Friday

8:00 AM – 5:00 PM Central Time (CT)

Business Correspondence & Authorized Returns Address