Privacy policy

PRIVACY POLICY

Last Updated: August 4, 2026

This Privacy Policy describes how DenRox ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website:

https://denrox.com ("Website")

DenRox is an online-only e-commerce business powered by Shopify.

By using our Website or Services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect certain personal information when you use our Website, place an order, contact customer support, or interact with our Services.

The types of information we may collect include:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

Payments are securely processed through trusted third-party payment providers integrated with Shopify. We do not directly store full credit card information on our servers.

Order Information

  • Products purchased
  • Order history
  • Shipping details
  • Returns and exchanges

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website interaction analytics

Communications

We may collect information you voluntarily provide when contacting our customer support team or otherwise communicating with us.

HOW WE USE YOUR INFORMATION

We use personal information only for legitimate business purposes necessary to operate our online store and provide services to our customers.

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding orders or inquiries
  • Improve Website functionality and shopping experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send updates, promotions, or marketing communications where permitted

COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies, pixels, and similar technologies to:

  • Keep the Website functioning properly
  • Save customer preferences
  • Analyze Website traffic and performance
  • Improve advertising relevance
  • Measure marketing effectiveness

You may disable cookies through your browser settings, though some Website features may not function properly.

ANALYTICS AND ADVERTISING

We may use trusted third-party analytics and advertising services, including Shopify analytics, Google services, Meta services, Microsoft Advertising, TikTok, Pinterest, and other marketing platforms to better understand how visitors use our Website, improve our services, and measure advertising performance.

These providers may use cookies or similar technologies to collect anonymous or aggregated information about Website activity.

SHARING OF INFORMATION

We do not sell personal information to third parties.

We may share personal information only when necessary to operate our business and provide Services, including with:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Inventory and order fulfillment service providers
  • Fraud prevention providers
  • Analytics and marketing partners
  • Legal authorities where required by law

These third parties are permitted to use your information only as necessary to provide services on our behalf.

SHOPIFY SERVICES

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services online.

Your data may be stored through Shopify's data storage, databases, and secure applications.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Our Website may also use Shopify's integrated services for payment processing, fraud prevention, customer account management, order fulfillment, and marketing tools.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption technologies where appropriate.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Access personal information we hold about you
  • Request corrections
  • Request deletion of your information
  • Opt out of marketing communications
  • Request information regarding data processing

To exercise these rights, please contact us using the information below.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

EMAIL MARKETING

If you subscribe to marketing communications, we may send promotional emails regarding products, offers, or updates.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

CHILDREN'S PRIVACY

Our Services are not directed toward children under the age required by applicable law, including children under 13 where applicable, and we do not knowingly collect personal information from children.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

INTERNATIONAL USERS

If you access our Website from outside the United States, please note that your information may be processed and stored in the United States.

INTERNATIONAL DATA TRANSFERS

If you access our Website from outside the United States, your personal information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our Website or Services, you acknowledge and consent to the transfer of your information to the United States where permitted by applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the updated effective date.

CONTACT INFORMATION

If you have questions regarding this Privacy Policy or your personal information, please contact us.

DenRox Customer Support

Email: support@denrox.com

Phone: +1 (224) 294-7652

Customer Support Hours

Monday – Friday

8:00 AM – 5:00 PM Central Time (CT)

Business Correspondence & Authorized Returns Address

DenRox

936 Westwood Dr, Apt. 904

Schaumburg, IL 60173

United States

Please note: This address is used for fulfillment operations, business correspondence, and authorized returns only. DenRox does not operate a public retail storefront.

Customer support is provided in English. If you contact us from outside the United States, standard international communication charges may apply depending on your service provider.